UX/UI Design Ltd Fitzroy Coward {{ navDescriptorText }}
Principal Product Designer — Enterprise Product & Design Leadership

Simplifying complex systems into
products people trust.

20+ years leading product design across financial services, government and SaaS — shaping enterprise platforms, products and services from strategy through delivery.
Case studies Let's talk

Simplifying
complex systems into
products people trust.

20+ years leading product design across financial services, government and SaaS — shaping enterprise platforms, products and services from strategy through delivery.

Case studies Let's talk

Selected organisations I've worked with.

Trusted by
Lloyds Bank Schroders GfK
Barclays
Irwin Mitchell
GOV.UK
Tata Consultancy Services
BBC
Aviva
Vodafone
British Airways
UBS
Standard Life
NOW: Pensions
Legal & General
Generali
AXA
Lloyds Bank Schroders GfK
Barclays
Irwin Mitchell
GOV.UK
Tata Consultancy Services
BBC
Aviva
Vodafone
British Airways
UBS
Standard Life
NOW: Pensions
Legal & General
Generali
AXA
Case Studies

Selected work. Measurable impact.

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Impact

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From ambiguity to delivery.

A pragmatic approach for moving from uncertainty to informed decisions — understanding the problem, exploring possibilities, validating direction and carrying the experience through to delivery.

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Testimonials

What people I've worked with say.

Perspectives from colleagues, clients and leaders I've worked alongside.

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LinkedIn ↗

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View case study →
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About

Making things work better.

My background reaches beyond digital product design — from a foundation in physical product design through interactive experiences, storytelling, video and motion, to the enterprise platforms and products I work on today. That breadth has shaped how I think about design: how things work, how people experience them, and how ideas are communicated.

I've always moved comfortably between disciplines — from shaping an idea and crafting the details to understanding the wider system around it. That ability to change perspective has become a defining part of how I approach product design.

Today, that also includes how I conduct and orchestrate AI — combining its speed and breadth with design judgement to explore more possibilities, challenge outputs and shape stronger solutions.

How I Think

The principles that shape every product I design.

A consistent approach to solving complex problems — directed by experience, critical judgement and product thinking.

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Continuous learning feeds the next iteration
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Continuous learning feeds the next iteration
Leadership & Collaboration

Aligning people around the right problem.

The hardest product challenges rarely belong to design alone. I bring stakeholders, product, engineering and design together to create shared understanding, make decisions visible and build momentum around a clear direction.

Team collaborating around a table during a discovery workshop

Alignment turns competing perspectives into collective progress.

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AI + Design Practice

Augmenting design with AI

I use AI as an active design collaborator — giving it context, directing exploration, comparing alternatives, recognising where outputs break down and iterating until the solution meets the product, user and delivery need. The speed comes from AI; the judgement about what survives comes from experience.

Irwin Mitchell — Will Application shows this in practice, using AI throughout the design process to explore, test and refine a complex legal journey before engineering investment.

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Outcome
Faster exploration and validation, clearer documentation, stronger stakeholder alignment and greater confidence before engineering investment.
AI-assisted design orchestration workflow for Irwin Mitchell's Will application
Let's Build Something Better

Let's Talk

Whether you're considering me for a role, building a product team or looking for experienced design leadership, choose the best way to continue below.

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Human-centred. AI-augmented. Built for complex products.
Principal Product Designer  ·  Enterprise Platforms  ·  Product Strategy
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